TERMS AND CONDITIONS
Margaret River Properties is an accredited tourism operator authorised by the owner to let accommodation to the guest.
These terms and conditions apply between the guest and Margaret River Properties relating to the occupation of the accommodation by the guest between the dates approved for a short-term stay or holiday purposes.
DEPOSIT
To secure the property, a deposit of 50% is due on booking, the balance is due 60 days before your arrival. If your arrival date is within 60 days of the current date, then payment is due in full. All transactions are in Australian dollars.
FINAL PAYMENT
The full amount is due 60 days before check-in. Where WA Holiday Guide on behalf of Margaret River Holiday Properties do not receive full payment. In that case, WA Holiday Guide on behalf of Margaret River Holiday Properties reserves the right to cancel the booking without notice, and the guest will forfeit the deposit which will be non-refundable in such circumstances. The Guest will be responsible for payment of the full rental amount whether or not the occupation of the property occurs.
PROPERTY SECURITY
A refundable Bond will be required for each reservation. This is a charge hold of $200 placed on a credit card, or a direct transfer is required. You will be contacted after your booking is confirmed to pay this amount.
PAYMENT METHOD
Payment methods for reservations and bond money are by direct transfer or credit card. Charge holds are taken 1 day before check-in and returned within 6 days after checkout. If the booking is longer than 6 days then the bond will be taken in full and refunded after 7 days of check out. We require payment by credit card in the same name as the reservation.
RESERVATION CHANGES
You may cancel 48hrs after booking if the reservation is outside 21 days from check-in and will give a full refund less any credit card charges (1.8%).
INSURANCE
We strongly recommend that you take out International or Domestic Travel Insurance to cover you for this event. If you cancel your booking, a refund will only be made if another booking has been secured for the same dates and tariff as your booking less a $250.00 administration fee. Refunds are not given for cancellations within 60 days. If the booking is more than 60 days out then a travel credit can be given to change plus an admin fee of $250 if another reservation is made of equal or better value. These are redeemable within 12 months.
HYBRID POLICY FOR GOVERNMENT TRAVEL RESTRICTIONS
We offer a reschedule of dates or a full refund in the event of a local lockdown only. For all other events and occasions, we do not refund. We will give you the same number of nights to equal or lesser value as a travel credit with a 12-month expiry from the date of cancellation which you can use at any of our properties. If your booking was at a peak time and your dates are rebooked, you can travel all dates for a similar or lesser value than the rebooked rate. If the dates are not rebooked, we will give you a travel credit off-peak for the same amount of nights. You must notify us within 48 hrs of the restriction being imposed and cancel immediately to give us the best chance to rebook the dates. There is a $250.00 administration fee for the rebooked dates.
Peak dates - are defined as school Holidays and long weekends
Off-peak - All other dates. If cancelled less than a week out, we will offer a travel credit
for days rebooked at an off-peak time
See Availability and properties on our website https://margaretriverproperties.com.au
CANCELLATION
Once your booking has been cancelled in writing more than 60 days before commencement, you will be released from the liability for the full balance of hire. The deposit is non-refundable. Where we receive written notice of cancellation 60 days prior and we successfully find guests to fill the dates at the holiday home. In that case, we will refund the agreed deposit less a $250.00 administration and any reduction in rate will also be deducted.
CANCELLATIONS AND AMENDMENTS – if caused by Us
The owners will make every effort to ensure the property is available as booked. However, the owners reserve the right to make alterations to bookings due to unforeseen circumstances (eg fire, flood etc). We would not expect to have to make any changes to your booking, but sometimes problems occur, and we may have to make alterations or, very occasionally cancel bookings. If this does happen, we will contact you as soon as is reasonably practical and inform you of the cancellation or the change to your booking. If we cancel your Booking, we will refund you any fees you have already paid to us. However, we will not be liable to refund you for any fees you may have paid to any third party in connection with your holiday (including, without limitation, fees for travel, entertainment, activities or insurance).
HOUSE RULES
Upon payment of the deposit, the Guest agrees to the House Rules sent with the
Booking Confirmation, as detailed below.
1. ACCEPTANCE OF PROPERTY
Guest agrees to accept the Property upon arrival, provided it meets the basic description as listed on the booking platform
2. REPORTING DAMAGE
Guest agrees to keep the Property in good clean tidy condition, and upon Guests departure, the Property will be left in good and habitable condition and in the same condition they found it. Any damage to furnishings, fixtures, furniture or other notable conditions found upon arrival will be reported to the Host/Manager within one (1) hour of Occupancy.
3. DAMAGE POLICY
Guests shall be responsible for all damage, breakage and/or loss to the Property, except for normal wear and tear and unavoidable casualties (as deemed by Host in its sole discretion) which may result from Guests occupancy. Guests agree that all pipes, wires, glass, plumbing, household contents, and other equipment and fixtures will be in the same condition upon departure as at check-in time. Reasonable wear and tear and damage by unavoidable fire and casualty are the only exceptions. Guests understand that the property will be inspected before Guests arrival and upon Guests departure. You acknowledge any loss and/or damage to the property will result in a charge or charges for repair and/or the replacement value. Notwithstanding the previous, Guest agrees to pay Host the Damage in the amount outlined in this Agreement for providing Guest with accommodation at the Property. If during Guests occupancy of the Property, Guests cause any damage to real or personal property of the Property as a result of inadvertent acts or omissions, Guest will reimburse the Host for the cost of repair or replacement of such property up to the Amount. The Rental Damage will take effect upon check-in, ending on the actual departure date from the Property. The Rental Damage includes but is not limited to any loss or damage due to;
(a) intentional acts of Guest,
(b) gross negligence or willful misconduct of Guest,
(c) any cause if Guests do not report the loss or damage to the Host by the departure
date,
(d) loss of use of the Property due to damage,
(e) theft or damage to any property owned by or brought by the Host to the Property,
(f) theft or damage caused by anyone visiting other than Guest,
(g) theft without a valid police report,
(h) damage without a valid police report or
(i) damage or theft in the Property if the number of persons occupying the Property
exceeds the number specified in the Reservation.
All damage or theft for which a claim may be made must be reported to the Host no
later than the departure date.
4. SMOKING
All our properties are non-smoking. Any violation of the smoking policy will incur a $500.00 Additional Smoke Damage Cleaning Fee to remove smoke odours from the house and/or linens.
5. PETS
There are to be no pets on the Property - except with prior written authorisation and payment of the appropriate pet fee. Guests who bring a pet or pets without approval will be charged the per pet fee and immediately evicted from the Property. A pet fee of $33 per pet per night is payable if the pet is authorised and approved. A maximum of 2 pets only.
No pets to be left unattended, this means pets must travel with you throughout your entire stay, our Noise Restrictions apply if pets are found unattended. No using bowls from the kitchen for your pet. Clean up after your pet, any waste or animal hair left will incur a $200 cleaning fee.
6. MAXIMUM NUMBER OF OCCUPANTS
The Property is to be occupied by no more than the maximum sleep number stated on your reservation unless approved in writing by the Host. If the Guest exceeds the occupancy limit and falsifies occupancy information at the time of reservation, Guest shall be subject to eviction and forfeit the bond. Occupants include small children, infants and any visitors. If more than the maximum number is found to be occupying the Property at any time, you agree that a charge of $500 per night for the length of your stay will be deducted from your credit card.
7. GATHERINGS
Shire regulations allow holiday homes to be rented for accommodation purposes only and not as a function venue eg. for a party or wedding. Any unannounced additional guests or parties, functions or gatherings are not allowed. In the event this occurs, additional guests will be asked to vacate the rental property immediately which will result in forfeit of the entire bond and/or possible eviction with no refund.
8. NOISE RESTRICTIONS
Please be aware permanent residents live next door and noise MUST not become an
issue. Noise complaints breach our terms and conditions and may result in the forfeit of
your bond. This includes noise generated by pets. Guests may be evicted and/or their
security bond forfeited in full. The noise curfew is 10:00PM.
9. BBQ
If you’re using the BBQ, please clean up after yourself when using the grill, and replace the cover when you’re done. If it’s left excessively dirty, an extra $100 cleaning fee will be applied. Ensure the gas valve & the grill itself are shut off.
10. LIGHTS
Out of courtesy to our neighbours, please ensure that all outdoor lights are turned off when you go to bed each night
11. PARKING
Parking is allowed in your designated parking area. No parking on the grass strip at the front of the house.
12. WASTE
Garbage and Recycling go in the black and green/yellow bins, respectively. Please empty your waste before leaving.
13. POOL
These are for your enjoyment. Please treat them with respect, no drinking is permitted inside the pool, and STRICTLY no glass and no children are left unattended.
14. PROPERTY SECURITY
If damages require us to retain part of your Bond, evidence will be provided.
15. CHECKIN
Check-in is no earlier than 3:00pm on the day of arrival unless prior arrangements have been made with the Host, confirmed in writing.
16. CHECK-OUT
Check-Out times are strict. Our cleaning team are on a short timeframe, please be out of the property on time. If we cannot enter the property, you will be liable for an additional fee at your current per day rate of your booking (or part thereof) for unauthorised overstaying.
17. GUESTS RESPONSIBILITY FOR CHECK-OUT
Before vacating the home, Guest is responsible for placing all trash/rubbish into the proper containers and cleaning all dishes and cookware that were used during the stay.
Please report any damage after use so we can rectify it immediately. Leaving a pile of dirty dishes for the housekeeping team will result in additional housekeeping fees to be charged to the card on file. Placing wet garbage or other non-recyclable items into the Recyclables Only bin will result in those bins not being accepted by the waste management company. It will create extra work for the maintenance team. There will be additional charges to cover this work. All costs will be withdrawn from your bond.
Guest is also responsible for locking all doors and setting any alarms and turning all lights and Airconditioning off. Make sure to leave all garage remotes and extra keys, returning keys to the lockbox. Not complying with these conditions could incur additional charges $150 per set.
18. UNLAWFUL USE
Illegal substances are strictly prohibited and grounds for immediate eviction from the Property. You, your guests and visitors agree that any drug use on the Property, or using the Property for any immoral or unlawful purpose, or violation of any law or ordinance on or about the Property will immediately terminate your occupancy and be grounds for immediate eviction from the Property. You shall be liable for any costs incurred by the Host due to the breach.
19. ENTERING PREMISES
Host or Hosts Agent may enter the Property at any time, with no prior notice, in the event of an emergency, to perform necessary repairs and/or maintenance, and with 24 hours notice for normal maintenance.
20. MOVING FURNITURE
Guest is responsible for returning any furniture that was moved to its original position.
21. ITEMS LEFT BEHIND
Host shall not be liable or responsible for personal items left behind, lost or stolen. If you leave an item after checking out and wish to have it returned, message the Host as soon as possible, and we will arrange for shipment. We will inform you of the shipping cost + $25 Return Fee and with your approval, charge the credit card on file to cover the expense.
22. LIABILITY
Host shall not be liable to Guest, its guests or invitees or any other person for any injury, loss or damage to any person or property on or about the Property. Guest shall hold Host harmless and indemnify Host from and against all loss, injury or damage occasioned by the use or misuse or abuse of any part of the Property and from or against any omission, neglect, or default of Guests or invitees.
23. SUBLETTING
This Agreement may not be assigned or the Property sublet or occupied by anyone other than guests.
24. PROPERTY CHANGES
No physical changes to the Property or changing of locks and no tampering of WIFI or security cameras on the Property are permitted. Security cameras are external only to protect the property and its guests.
25. FILM/VIDEO
The Property shall not be used as a location for amateur or professional film/video without the prior written consent and arrangement with the Host.
26. INDEMNIFY AND HOLD HARMLESS
You agree to indemnify and hold Host harmless from all liability, loss or damage arising from any nuisance or harm made or suffered on the Property by you, your guests or invitees, or from any carelessness, neglect, or improper conduct of any persons occupying or visiting the Property during your occupancy under this Agreement.
27. MINIMUM AGE TO RENT
Guests must be at least 18 YEARS OF AGE to enter into this Agreement and reserve this Property. The Host may request proof of age.
28. EXCEPTIONS
Any exceptions to the rules and regulations as written herein must be approved in writing by the Host.
29. BOOKING POLICY
Occupancy rates naturally fluctuate throughout the year based on market conditions. When reservation confirmation is received, occupancy rates are locked in for the dates in the reservation. Should occupancy rates go up, you understand you will not be required to pay more. In addition, should occupancy rates go down, you understand you will not be entitled to a refund.
30. AMENITIES
Host makes every attempt to ensure the Property lives up to the cleanliness and amenities of the pictures and/or video as seen on the Hosts website. Naturally, some of the property amenities will need to be replaced or changed over time and may not be the specific amenity shown in the pictures.
31. FLOOR PLAN
The Property floor plan when supplied is for basic, informational purposes only. Please be aware that the Property may have a closet, pantry or small garage bay that is locked and used as a Hosts store and are unavailable to Guest.
32. LEAVERS
Our Policy does not allow for Leavers groups to be hosted. Failure to disclose this will result in eviction with no refund.
33. NO REFUND POLICY
While every attempt is made to keep properties in good working order, occasionally things break, fail or go out of adjustment. This is an unavoidable part of life. This may include, but is not limited to, disruption in internet service, Pool, Heater and Spa where applicable, and Air Conditioning system. When these events occur, the Host will attempt to correct or repair the problem as soon as possible, but only after the Host has been alerted to the problem. However, it may happen that a repair cannot be made during the time the Guest occupies the Property. For example, suppose cable TV service is disrupted over a weekend, and the service company cannot schedule an appointment until the following Business Day. In that case, the repair will not happen over the weekend. No matter what happens, if the Property is otherwise habitable and the Guest remains in the Property, the Guest as a result of this confirms and agrees that no refunds will be issued.
34. SECURE THE PROPERTY
The guests shall be responsible for the property during the stay and ensure the property is secure at all times.
35. USE OF OUTDOOR AREAS
The hours are from 6AM – 10PM to prevent neighbourhood disturbance. Strictly no use of the pool or spa outside these hours. Guests must move inside-outside these hours and ensure there is no audible noise past 10PM.
36. DISPUTE RESOLUTION
Should any dispute arise between the Owner/Margaret River Properties reserves the right to claim administration and legal expenses.
37. ENTIRE AGREEMENT
This Agreement constitutes the entire agreement between the parties relating to the Property.
I have read and understood the above Terms and Conditions for this Property.
I certify that I am at least 18 Years of Age and will be held responsible for the care of
this property being rented under my name.
I accept full responsibility for damages or additional cleaning charges, should they be
discovered during or after departure.
Warm Regards
Michael and Jessica
Margaret River Properties
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