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Privacy Policy

Privacy Policy WA Holiday Guide

Welcome to WA Holiday Guide.

This Privacy Policy sets out how the owner of this website, WA Holiday Guide Pty Ltd uses and protects any information that you give us when you use this website. Who the owner is and the terms used in this Privacy Policy is contained in our Terms & Conditions.

WA Holiday Guide Pty Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this Privacy Policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st July, 2012.

This Privacy Policy is subject to the laws of the State Of Western Australia, Australia and International Law.

If you have questions regarding our Privacy Policy or wish to lodge a complaint or dispute, please contact us.

What We Collect

We may collect the following information about you:

- Name, Salutation and Job Title
- Contact information including e-mail address(es)
- Demographic information such as Postcode, ZIP, Street Address, Preferences, Interests
- Other information relevant to customer surveys and/or offers

We require this information to facilitate online booking, understand your needs and provide you with a better service.

What we do with the information we gather is outlined in the following sections.

Internal Record Keeping

We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How We Use Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from fully using our website.

Links To Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites that are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to each linked website.

Who We Share Your Information With

WA Holiday Guide Pty Ltd does not disclose any information about visitors to our websites to anyone except in the following circumstances:

Online booking:

We provide the submitted details in our checkout such as name, telephone number, address and email address for each booking made. This information is sent to the relevant Visitor Centre who has been designated to handle your booking. Visitor Centres may then provide this information to the operator to which your online booking relates. Visitor Centres and operators require this information for the booking and if they need to contact you about the booking. Although WA Holiday Guide Pty Ltd offers online booking from reputable suppliers, we have not placed specific limitations on these suppliers from using or disclosing your information without your permission. Therefore, we encourage you to review the privacy policies of each Visitor Centre to whom your online booking has been submitted. You can identify which Visitor Centre is handling your booking by the details contained in the tax invoice that they will issue you with on confirmation of your online booking. 

Law enforcement:

We may be required by law to disclose information provided by you to WA Holiday Guide Pty Ltd for the purposes of obtaining products or services fraudulently when requested to do so by law enforcement agencies in Australia.

For full details on what we are liable for in relation to your details, please read our Disclaimer.

Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us at the address listed below. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

We fully comply with the Spam Act 2003 under Australian Law.

You may request details of personal information which we hold about you. If you would like a copy of the information held on you please write to us via postal mail at Level 33, QV1 Tower, 250 St Georges Terrace, Perth, Western Australia, 6000