Welcome to the WA Holiday Guide help centre. Whether you are planning a holiday to WA’s Coral Coast or a city break in Perth, we have compiled a list of common questions to assist you in using our services.

Need a hand with your booking? WA Holiday Guide @waholidayguide

General Information

Who are WA Holiday Guide?

WA Holiday Guide is a 100% Western Australian-owned and operated business based in Perth. We have been part of the local tourism industry for over 10 years, dedicated to helping visitors explore our beautiful state. We connect travellers with local tourism operators, offering a "one-stop shop" for WA accommodation, tours, and car hire.

How can I contact you?

You can reach our friendly team of local experts via the following methods:

Why should I book with you Instead of one of those international sites?

When you book with WA Holiday Guide, you are supporting the local Western Australian community. We offer:

  • Local Expertise: Our staff are based in WA and have extensive knowledge of our region.
  • Secure Payments: We guarantee the security of your payment.
  • Personalised Service: We can help tailor your itinerary and provide quotes based on your specific needs.

Services & Bookings

What types of services can I book through WA Holiday Guide?

we offer a comprehensive range of Western Australia travel services, including:

  • Accommodation: From WA hotels and resorts to budget, caravan parks, farmstays, and holiday houses.
  • Tours &Things To Do: Sightseeing tours, wine tours, river cruises, whale shark swims, and adventure activities.
  • Car Hire: Car rental (major brands included) and campervan rentals.
  • travel brochures: Essential cover for your trip.
How do I make a booking?

You can book directly online through our secure booking engine. Simply select your dates, destination, and preferred service. Alternatively, if you need assistance or a custom quote, you can call us on 1300 885 775 or submit an enquiry form, and our team will complete the reservation on your behalf.

Payments & Cancellations

Is my payment secure?

Absolutely. We take security seriously and use secure payment gateways to process your booking. You can book with confidence knowing your financial details are protected. All our payments are handled by Kovena (Secure Travel Payments). Our bookings are processed in line with PCI DSS guidelines for international standard security as issues by major providers like Mastercard, Visa, AMEX.

What is your cancellation policy?

Cancellations made up to and including your arrival/start date will incur a $55.00 AUD cancellation fee in additional to accommodation or tour provider’s own policy.

WA Gift Card

Where can I use the WA Holiday Guide Gift Card?

The WA Gift Card can be redeemed on any accommodation or tour listed on WA Holiday Guide that has the shopping cart enabled.

How long is the WA Gift Card valid for?

All gift cards are valid for three years from the date of purchase.

How do I redeem a WA Gift Card?

Simply enter your WA Gift Card code during checkout for Instant Book (orange buttons) or in the payment gateway for Request To Book listings (blue buttons). The balance will be applied automatically. You can also provide your WA Gift Card code to our WA support team by phone or email.

Can I use a WA Gift Card more than once?

Yes. If there is remaining balance, it can be used on future bookings.

Can I buy WA Gift Cards in bulk?

Yes! Bulk, corporate, or incentive gift cards are available. Contact our team for a custom solutions on 1300 885 775.

Planning Your WA Holiday

Which regions of Western Australia do you cover?

We cover the entire state of Western Australia! WA regions include:

  • Perth: The vibrant capital city of Western Australia and surrounds.
  • South West: Famous for Margaret River wine region and tall timber forests.
  • Coral Coast: Home to the Ningaloo Reef and Pinnacles Desert.
  • North West: The rugged Kimberley region and Broome.
  • Golden Outback: Vast landscapes, salt lakes, and historic goldfields.
  • Explore Western Australia here:

Can you help me plan my itinerary?

Yes, our "Itineraries" section offers curated journeys ranging from 2-day escapes to extended road trips. If you need personalised advice, our local team is happy to review your plans and suggest the best routes and stops for your WA holiday.

Still Have Questions?

We’re here to help. Contact our friendly WA-based team anytime and we’ll be happy to assist you with your booking or enquiry.

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