Frequently Asked Questions (FAQs)

Welcome to the WA Holiday Guide help centre. Whether you are planning a holiday to the Coral Coast or a city break in Perth, we have compiled a list of common questions to assist you in using our services.

General Information

Who is WA Holiday Guide?

WA Holiday Guide is a 100% Western Australian-owned and operated business based in Perth. We have been part of the local tourism industry for over 10 years, dedicated to helping visitors explore our beautiful state. We connect travellers with local tourism operators, offering a "one-stop shop" for accommodation, tours, and vehicle hire.

How can I contact you?

You can reach our friendly team of local experts via the following methods:

  • Phone: Call our WA Booking Hotline on 1300 885 775.
  • Enquiry Form: Use the "Contact Us" or "Enquire" buttons on our website to send a message directly to our staff.
  • Address: Our office is located at 250 St Georges Terrace, Perth, WA 6000.
Why should I book with you instead of a large international site?

When you book with us, you are supporting the local Western Australian community. We offer:

  • Local Expertise: Our staff are based in WA and have extensive knowledge of the region.
  • Secure Payments: We guarantee the security of your payment.
  • Personalised Service: We can help tailor your itinerary and provide quotes based on your specific needs.

Services & Bookings

What types of services can I book through your website?

We offer a comprehensive range of travel services, including:

  • Accommodation: From luxury hotels and resorts to budget backpackers, caravan parks, farmstays, and holiday houses.
  • Tours & Activities: Sightseeing day tours, wine tours, river cruises, whale shark swims, and adventure activities.
  • Transport: Car hire (major brands included) and campervan rentals.
  • Travel Insurance: Essential cover for your trip.
How do I make a booking?

You can book directly online through our secure booking engine. Simply select your dates, destination, and preferred service. Alternatively, if you need assistance or a custom quote, you can call us. or submit an enquiry form, and our team will complete the reservation on your behalf.

Payments & Cancellations

Is my payment secure?

Absolutely. We take security seriously and use secure payment gateways to process your booking. You can book with confidence knowing your financial details are protected.

What is your cancellation policy?

Cancellations made up to and including your arrival/start date will incur a $55.00 AUD cancellation fee.

Gift Cards

Where can I use the WA Holiday Guide Gift Card?

Gift cards can be redeemed on any experience, tour, car hire, or accommodation listed on WA Holiday Guide.

How long is the gift card valid for?

All gift cards are valid for three years from the date of purchase.

How do I redeem a gift card?

Enter your gift card code during checkout. The balance will be applied automatically.

Can I use a gift card more than once?

Yes. If there is remaining balance, it can be used on future bookings.

Can I buy gift cards in bulk?

Yes! Bulk, corporate, or incentive gift cards are available. Contact our team for custom solutions.

Planning Your Trip

Which regions of Western Australia do you cover?

We cover the entire state! Our top regions include:

  • Perth: The vibrant capital city and surrounds.
  • South West: Famous for Margaret River wine region and tall timber forests.
  • Coral Coast: Home to the Ningaloo Reef and Pinnacles Desert.
  • North West: The rugged Kimberley region and Broome.
  • Golden Outback: Vast landscapes, salt lakes, and historic goldfields.
  • Read more here: https://www.waholidayguide.com.au/explore-wa

Can you help me plan my itinerary?

Yes, our "Itineraries" section offers curated journeys ranging from 2-day escapes to extended road trips. If you need personalised advice, our local team is happy to review your plans and suggest the best routes and stops for your holiday.

Still Have Questions?

We’re here to help. Contact our friendly WA-based team anytime and we’ll be happy to assist you with your booking or enquiry.