TERMS AND CONDITIONS

Margaret River Properties is an accredited tourism operator authorised by the owner to let accommodation to the guest.

These terms and conditions apply between the guest and Margaret River Properties relating to the occupation of the accommodation by the guest between the dates approved for a short-term stay or holiday purposes.

DEPOSIT

To secure the property, a deposit of 50% is due on booking, the balance is due 60 days before your arrival. If your arrival date is within 60 days of the current date, then payment is due in full. All transactions are in Australian dollars.

FINAL PAYMENT

The full amount is due 60 days before check-in. Where WA Holiday Guide on behalf of Margaret River Holiday Properties do not receive full payment. In that case, WA Holiday Guide on behalf of Margaret River Holiday Properties reserves the right to cancel the booking without notice, and the guest will forfeit the deposit which will be non-refundable in such circumstances. The Guest will be responsible for payment of the full rental amount whether or not the occupation of the property occurs.

PROPERTY SECURITY

A refundable Bond will be required for each reservation. This is a charge hold of $200 placed on a credit card, or a direct transfer is required. You will be contacted after your booking is confirmed to pay this amount.

PAYMENT METHOD

Payment methods for reservations and bond money are by direct transfer or credit card. Charge holds are taken 1 day before check-in and returned within 6 days after checkout. If the booking is longer than 6 days then the bond will be taken in full and refunded after 7 days of check out. We require payment by credit card in the same name as the reservation.

RESERVATION CHANGES

You may cancel 48hrs after booking if the reservation is outside 21 days from check-in and will give a full refund less any credit card charges (1.8%).

INSURANCE

We strongly recommend that you take out International or Domestic Travel Insurance to cover you for this event. If you cancel your booking, a refund will only be made if another booking has been secured for the same dates and tariff as your booking less a $250.00 administration fee. Refunds are not given for cancellations within 60 days. If the booking is more than 60 days out then a travel credit can be given to change plus an admin fee of $250 if another reservation is made of equal or better value. These are redeemable within 12 months.

HYBRID POLICY FOR GOVERNMENT TRAVEL RESTRICTIONS

We offer a reschedule of dates or a full refund in the event of a local lockdown only. For all other events and occasions, we do not refund. We will give you the same number of nights to equal or lesser value as a travel credit with a 12-month expiry from the date of cancellation which you can use at any of our properties. If your booking was at a peak time and your dates are rebooked, you can travel all dates for a similar or lesser value than the rebooked rate. If the dates are not rebooked, we will give you a travel credit off-peak for the same amount of nights. You must notify us within 48 hrs of the restriction being imposed and cancel immediately to give us the best chance to rebook the dates. There is a $250.00 administration fee for the rebooked dates.

Peak dates - are defined as school Holidays and long weekends

Off-peak - All other dates. If cancelled less than a week out, we will offer a travel credit

for days rebooked at an off-peak time

See Availability and properties on our website https://margaretriverproperties.com.au

CANCELLATION

Once your booking has been cancelled in writing more than 60 days before commencement, you will be released from the liability for the full balance of hire. The deposit is non-refundable. Where we receive written notice of cancellation 60 days prior and we successfully find guests to fill the dates at the holiday home. In that case, we will refund the agreed deposit less a $250.00 administration and any reduction in rate will also be deducted.

CANCELLATIONS AND AMENDMENTS – if caused by Us

The owners will make every effort to ensure the property is available as booked. However, the owners reserve the right to make alterations to bookings due to unforeseen circumstances (eg fire, flood etc). We would not expect to have to make any changes to your booking, but sometimes problems occur, and we may have to make alterations or, very occasionally cancel bookings. If this does happen, we will contact you as soon as is reasonably practical and inform you of the cancellation or the change to your booking. If we cancel your Booking, we will refund you any fees you have already paid to us. However, we will not be liable to refund you for any fees you may have paid to any third party in connection with your holiday (including, without limitation, fees for travel, entertainment, activities or insurance).

HOUSE RULES
Upon payment of the deposit, the Guest agrees to the House Rules sent with the

Booking Confirmation, as detailed below.

1. ACCEPTANCE OF PROPERTY
Guest agrees to accept the Property upon arrival, provided it meets the basic description as listed on the booking platform

2. REPORTING DAMAGE
Guest agrees to keep the Property in good clean tidy condition, and upon Guests departure, the Property will be left in good and habitable condition and in the same condition they found it. Any damage to furnishings, fixtures, furniture or other notable conditions found upon arrival will be reported to the Host/Manager within one (1) hour of Occupancy.

3. DAMAGE POLICY
Guests shall be responsible for all damage, breakage and/or loss to the Property, except for normal wear and tear and unavoidable casualties (as deemed by Host in its sole discretion) which may result from Guests occupancy. Guests agree that all pipes, wires, glass, plumbing, household contents, and other equipment and fixtures will be in the same condition upon departure as at check-in time. Reasonable wear and tear and damage by unavoidable fire and casualty are the only exceptions. Guests understand that the property will be inspected before Guests arrival and upon Guests departure. You acknowledge any loss and/or damage to the property will result in a charge or charges for repair and/or the replacement value. Notwithstanding the previous, Guest agrees to pay Host the Damage in the amount outlined in this Agreement for providing Guest with accommodation at the Property. If during Guests occupancy of the Property, Guests cause any damage to real or personal property of the Property as a result of inadvertent acts or omissions, Guest will reimburse the Host for the cost of repair or replacement of such property up to the Amount. The Rental Damage will take effect upon check-in, ending on the actual departure date from the Property. The Rental Damage includes but is not limited to any loss or damage due to;

(a) intentional acts of Guest,

(b) gross negligence or willful misconduct of Guest,

(c) any cause if Guests do not report the loss or damage to the Host by the departure

date,

(d) loss of use of the Property due to damage,

(e) theft or damage to any property owned by or brought by the Host to the Property,

(f) theft or damage caused by anyone visiting other than Guest,

(g) theft without a valid police report,

(h) damage without a valid police report or

(i) damage or theft in the Property if the number of persons occupying the Property

exceeds the number specified in the Reservation.

All damage or theft for which a claim may be made must be reported to the Host no

later than the departure date.

4. SMOKING

All our properties are non-smoking. Any violation of the smoking policy will incur a $500.00 Additional Smoke Damage Cleaning Fee to remove smoke odours from the house and/or linens.

5. PETS

There are to be no pets on the Property - except with prior written authorisation and payment of the appropriate pet fee. Guests who bring a pet or pets without approval will be charged the per pet fee and immediately evicted from the Property. A pet fee of $33 per pet per night is payable if the pet is authorised and approved. A maximum of 2 pets only.

No pets to be left unattended, this means pets must travel with you throughout your entire stay, our Noise Restrictions apply if pets are found unattended. No using bowls from the kitchen for your pet. Clean up after your pet, any waste or animal hair left will incur a $200 cleaning fee.

6. MAXIMUM NUMBER OF OCCUPANTS

The Property is to be occupied by no more than the maximum sleep number stated on your reservation unless approved in writing by the Host. If the Guest exceeds the occupancy limit and falsifies occupancy information at the time of reservation, Guest shall be subject to eviction and forfeit the bond. Occupants include small children, infants and any visitors. If more than the maximum number is found to be occupying the Property at any time, you agree that a charge of $500 per night for the length of your stay will be deducted from your credit card.

7. GATHERINGS

Shire regulations allow holiday homes to be rented for accommodation purposes only and not as a function venue eg. for a party or wedding. Any unannounced additional guests or parties, functions or gatherings are not allowed. In the event this occurs, additional guests will be asked to vacate the rental property immediately which will result in forfeit of the entire bond and/or possible eviction with no refund.

8. NOISE RESTRICTIONS

Please be aware permanent residents live next door and noise MUST not become an

issue. Noise complaints breach our terms and conditions and may result in the forfeit of

your bond. This includes noise generated by pets. Guests may be evicted and/or their

security bond forfeited in full. The noise curfew is 10:00PM.

9. BBQ

If you’re using the BBQ, please clean up after yourself when using the grill, and replace the cover when you’re done. If it’s left excessively dirty, an extra $100 cleaning fee will be applied. Ensure the gas valve & the grill itself are shut off.

10. LIGHTS

Out of courtesy to our neighbours, please ensure that all outdoor lights are turned off when you go to bed each night

11. PARKING

Parking is allowed in your designated parking area. No parking on the grass strip at the front of the house.

12. WASTE

Garbage and Recycling go in the black and green/yellow bins, respectively. Please empty your waste before leaving.

13. POOL

These are for your enjoyment. Please treat them with respect, no drinking is permitted inside the pool, and STRICTLY no glass and no children are left unattended.

14. PROPERTY SECURITY

If damages require us to retain part of your Bond, evidence will be provided.

15. CHECKIN

Check-in is no earlier than 3:00pm on the day of arrival unless prior arrangements have been made with the Host, confirmed in writing.

16. CHECK-OUT

Check-Out times are strict. Our cleaning team are on a short timeframe, please be out of the property on time. If we cannot enter the property, you will be liable for an additional fee at your current per day rate of your booking (or part thereof) for unauthorised overstaying.

17. GUESTS RESPONSIBILITY FOR CHECK-OUT

Before vacating the home, Guest is responsible for placing all trash/rubbish into the proper containers and cleaning all dishes and cookware that were used during the stay.

Please report any damage after use so we can rectify it immediately. Leaving a pile of dirty dishes for the housekeeping team will result in additional housekeeping fees to be charged to the card on file. Placing wet garbage or other non-recyclable items into the Recyclables Only bin will result in those bins not being accepted by the waste management company. It will create extra work for the maintenance team. There will be additional charges to cover this work. All costs will be withdrawn from your bond.

Guest is also responsible for locking all doors and setting any alarms and turning all lights and Airconditioning off. Make sure to leave all garage remotes and extra keys, returning keys to the lockbox. Not complying with these conditions could incur additional charges $150 per set.

18. UNLAWFUL USE

Illegal substances are strictly prohibited and grounds for immediate eviction from the Property. You, your guests and visitors agree that any drug use on the Property, or using the Property for any immoral or unlawful purpose, or violation of any law or ordinance on or about the Property will immediately terminate your occupancy and be grounds for immediate eviction from the Property. You shall be liable for any costs incurred by the Host due to the breach.

19. ENTERING PREMISES

Host or Hosts Agent may enter the Property at any time, with no prior notice, in the event of an emergency, to perform necessary repairs and/or maintenance, and with 24 hours notice for normal maintenance.

20. MOVING FURNITURE

Guest is responsible for returning any furniture that was moved to its original position.

21. ITEMS LEFT BEHIND

Host shall not be liable or responsible for personal items left behind, lost or stolen. If you leave an item after checking out and wish to have it returned, message the Host as soon as possible, and we will arrange for shipment. We will inform you of the shipping cost + $25 Return Fee and with your approval, charge the credit card on file to cover the expense.

22. LIABILITY

Host shall not be liable to Guest, its guests or invitees or any other person for any injury, loss or damage to any person or property on or about the Property. Guest shall hold Host harmless and indemnify Host from and against all loss, injury or damage occasioned by the use or misuse or abuse of any part of the Property and from or against any omission, neglect, or default of Guests or invitees.

23. SUBLETTING

This Agreement may not be assigned or the Property sublet or occupied by anyone other than guests.

24. PROPERTY CHANGES

No physical changes to the Property or changing of locks and no tampering of WIFI or security cameras on the Property are permitted. Security cameras are external only to protect the property and its guests.

25. FILM/VIDEO

The Property shall not be used as a location for amateur or professional film/video without the prior written consent and arrangement with the Host.

26. INDEMNIFY AND HOLD HARMLESS

You agree to indemnify and hold Host harmless from all liability, loss or damage arising from any nuisance or harm made or suffered on the Property by you, your guests or invitees, or from any carelessness, neglect, or improper conduct of any persons occupying or visiting the Property during your occupancy under this Agreement.

27. MINIMUM AGE TO RENT

Guests must be at least 18 YEARS OF AGE to enter into this Agreement and reserve this Property. The Host may request proof of age.

28. EXCEPTIONS

Any exceptions to the rules and regulations as written herein must be approved in writing by the Host.

29. BOOKING POLICY

Occupancy rates naturally fluctuate throughout the year based on market conditions. When reservation confirmation is received, occupancy rates are locked in for the dates in the reservation. Should occupancy rates go up, you understand you will not be required to pay more. In addition, should occupancy rates go down, you understand you will not be entitled to a refund.

30. AMENITIES

Host makes every attempt to ensure the Property lives up to the cleanliness and amenities of the pictures and/or video as seen on the Hosts website. Naturally, some of the property amenities will need to be replaced or changed over time and may not be the specific amenity shown in the pictures.

31. FLOOR PLAN

The Property floor plan when supplied is for basic, informational purposes only. Please be aware that the Property may have a closet, pantry or small garage bay that is locked and used as a Hosts store and are unavailable to Guest.

32. LEAVERS

Our Policy does not allow for Leavers groups to be hosted. Failure to disclose this will result in eviction with no refund.

33. NO REFUND POLICY

While every attempt is made to keep properties in good working order, occasionally things break, fail or go out of adjustment. This is an unavoidable part of life. This may include, but is not limited to, disruption in internet service, Pool, Heater and Spa where applicable, and Air Conditioning system. When these events occur, the Host will attempt to correct or repair the problem as soon as possible, but only after the Host has been alerted to the problem. However, it may happen that a repair cannot be made during the time the Guest occupies the Property. For example, suppose cable TV service is disrupted over a weekend, and the service company cannot schedule an appointment until the following Business Day. In that case, the repair will not happen over the weekend. No matter what happens, if the Property is otherwise habitable and the Guest remains in the Property, the Guest as a result of this confirms and agrees that no refunds will be issued.

34. SECURE THE PROPERTY

The guests shall be responsible for the property during the stay and ensure the property is secure at all times.

35. USE OF OUTDOOR AREAS

The hours are from 6AM – 10PM to prevent neighbourhood disturbance. Strictly no use of the pool or spa outside these hours. Guests must move inside-outside these hours and ensure there is no audible noise past 10PM.

36. DISPUTE RESOLUTION

Should any dispute arise between the Owner/Margaret River Properties reserves the right to claim administration and legal expenses.

37. ENTIRE AGREEMENT

This Agreement constitutes the entire agreement between the parties relating to the Property.

I have read and understood the above Terms and Conditions for this Property.

I certify that I am at least 18 Years of Age and will be held responsible for the care of

this property being rented under my name.

I accept full responsibility for damages or additional cleaning charges, should they be

discovered during or after departure.

Warm Regards

Michael and Jessica

Margaret River Properties

This email address is being protected from spambots. You need JavaScript enabled to view it.

Please read these Terms and Conditions carefully as these conditions determine part of the basis on which all bookings with The Managing Agent are accepted.

Thank you for choosing to stay at a Down South Holidays property in
Western Australia (Down South Holidays Pty Ltd, ACN: 614907854,
ABN: 40614907854; postal address: PO Box 1112, Dunsborough, WA
6281, Australia).
Once you have paid a deposit or paid for your holiday in full, you are
agreeing to the following Terms and Conditions, including the
Cancellation Policy.
Down South Holidays is authorised by the owner of the property to let
the property to you, the guest. The guest is granted permission to
occupy the property during the agreed period set out in the Check-In
Letter.
The guest is not a tenant of the property and has not been granted
exclusive possession of the property. The terms and conditions of the
Rental Tenancy Act do not apply to short-stay holiday accommodation
bookings with Down South Holidays

PAYMENT DATES

A 10% deposit it due when the booking has been confirmed.
The remaining balance is owed 60 days prior to your arrival date.

REFUNDABLE BOND/SECURITY DEPOSIT
A refundable security bond will apply to each booking (varies from $200
to $1,000), and is payable with the final payment prior to your stay. This
security bond, sometimes referred to as a deposit, will be held for the
duration of your booking until the property is inspected after your
departure. You authorise us to take funds from the security deposit to
cover us or the owner for any costs or expenses, damages or other
losses arising from the booking, including extra cleaning if required.
Your bond will be refunded to you within seven days of departure via
the method used to pay the bond. We cannot refund a bond to a different
credit card.

NO SMOKING or VAPING
Smoking or vaping is not permitted inside any property or on verandahs
or decks

PARTIES & FUNCTIONS
Parties, weddings and functions of any kind are strictly prohibited at
Down South Holidays properties. We also do not allow Leavers and
associated bookings and reserve the right to reject or revoke a booking
from young adults or people under the age of 21 years.
The property is let to you for domestic occupation of no more than the
number of people stipulated in the Check-In Letter. Use of the property
as a venue of any kind or for commercial purposes is forbidden. Breach
of this condition may result in immediate eviction. You may also forfeit
your bond and we are also entitled to charge you extra fees for cleaning,
garbage removal, property wear and tear, or repairs. These fees will be
charged to you if the bond amount is exceeded.

CANCELLATIONS and DATE CHANGES
If you would like to cancel or vary your booking dates, please contact us
immediately. A cancellation or amendment will not take effect until we
receive confirmation in writing from you.
Bookings cancelled by more than 60 days from arrival date are fully
refundable (less any credit card fees).
For cancellations within 60 days of arrival, money paid will not be
refunded unless the house is re-let at the same rate for the entire period
originally booked (or part thereof at our discretion).
Furthermore, you are liable to make the full payment (ie. balance owing)
if your booking is less than 28 days from arrival date.
In the event of cancellation, and with reasonable notice, Down South
Holidays will strive to re-book the property to others. Should a refund
be applicable, it will be made by the payment method used by the guest
at time of booking (less any credit card fees).
A variation of the booking which reduces the number of nights’ stay or
rent value will be treated as a cancellation. A $150 administration fee
will be charged for any booking cancellation. If you fail to turn up to a
booking in full or part, you will not be entitled to a refund or
postponement of your booking.

CHECK IN/CHECK OUT
Check-in time is 3pm or later on the arrival date specified in the Check-
In Letter and check out time is no later than 10am on the departure date
specified in the Check-In Letter. These times must be strictly adhered to.
Late departure is subject to prior arrangement and availability and extra
charges may apply.
The property must be secured with all windows and doors locked and
the keys returned to the lock box each time the property is left
temporarily unattended, and upon final departure.
If you overstay your departure time by more than two hours then we
reserve the right to enter the property and remove your belongings. You
will also be liable for an additional fee based on the daily property rental
rate for the day (or part thereof) for any unauthorised overstaying

UNAVAILABILITY
Down South Holidays and the property owners will make every effort to
ensure the property is available for your booking however the owner
reserves the right to refuse or revoke a booking.
Also, the owner and Down South Holidays reserve the right to make
alterations to bookings due to unforeseen circumstances (eg fire, flood
etc).
Bookings are accepted by us in good faith as agents for the property
owners but we cannot be held responsible for actions taken by the
owner of the property, or other occurrences that are outside of our
control such as:
• The property is sold
• The property is altered in any way
• The property is damaged in any way
• There are plumbing, wiring or pest invasion issues at the property
• There is construction work nearby
• Power outages and bushfires
• Pandemics
• The property is withdrawn from letting for any reason.

APPLIANCES and INVENTORY
We will not be held liable or responsible in any way if the property’s
appliances or inventory items malfunction. Down South Holidays will
not be responsible for any damage to or inconvenience or loss of your
data or digital material from internet, mobile phone and TV outages
during your stay.

SAFETY and CONDUCT
You are responsible for your own safety and the safety of your guests
during your stay at the property. This includes:
• Supervising children at all times when in a spa or pool.
• No climbing of fences, roofs, external structures, balustrades, balconies
and internal structures such as bunk beds, stair rails and bathroom
fixtures (or jumping from these structures).
• No outdoor fires unless in a designated ire pit or pizza oven during
permitted City of Busselton fire season (refer to City of Busselton
website or Facebook page for accurate burning times and to avoid
illegal fire activities).
• No removal of light globes or adjustment or replacement of gas bottles
and fittings without the approval of the property manager.
• Children must be supervised when in an unfenced property or near a
body of water either on or near the property.
• Guests must obey any pool or trampoline rules or outdoor equipment
usage rules.
You must read any Fire or health and safety guidance included in the
House Rules at the accommodation. If you become aware of anything
during your stay which you believe is a health and safety risk, you must
inform us immediately.

OTHER GUEST RESPONSIBILITIES
Guests must comply with the Guest Code of Conduct (displayed inside
the front door of the home) and applicable Guest Guide rules and all
instructions from management concerning occupancy, property, health,
safety and the quiet enjoyment of the property and respect for its
neighbours.
We ask that you and your visitors are considerate regarding noise.
Disturbances to neighbours, including excessive noise and loud music
between 10pm and 8am, is prohibited and may result in termination
and eviction without refund and extra charges may be made for security
and other expenses.
Only the number of guests nominated and agreed to in the booking may
stay in the property overnight (refer to the Check-In Letter). If any other
persons stay, you will be liable to pay a supplement of up to $500 per
night in respect of each unauthorised guest and the rental may be
terminated immediately. Setting up accommodation structures on the
property, such as tents or caravans or campervans, is prohibited.
If visitors are permitted to visit the property during the booking, guests
must take full responsibility for their actions while they are at the
property. If a visitor breaches these Booking Terms and Conditions, the
guest will be held responsible.
Guests may not sub-let the property or use it as a venue for any
commercial purpose during their booking.
Guests must respect and care for the property and its surrounds,
including gardens and wildlife.

CLEANING and DEPARTURE INFORMATION
All your food must be removed from fridges, freezers and pantries and
all rubbish and recycling placed in the appropriate bins (where
provided). Guest must take away their overflow rubbish and disposed of
appropriately or charges will apply if we need to do this for you.
Bins must be put out in time for weekly rubbish collection (refer to the
Guest Guide) or a rubbish removal fee of $66 may apply.
Dishwashers must be unloaded and all crockery and cutlery cleaned,
dried and put away before departure. The property must be left in a
clean and tidy condition or extra cleaning charges may be incurred. If
you have used it, the BBQ must be left clean, free of debris and presentable for the next guests or a $66 fee will be charged.
All furniture and furnishings must be left in the position they were in
upon arrival.
The property must be vacated on time and secured. All windows and
doors are to be locked.
All keys must be returned to the key safe/lock box. If keys are lost,
guests will be responsible for all charges involved in obtaining new keys,
a minimum of $75. A call-out fee of $75 will apply if a guest locks
themselves out of a property.
Guests must not strip the linen from beds or remove doona covers on
departure.

DAMAGES or BREAKAGES
Please notify us of any damages, breakages or faulty appliances during
your stay, even if you think it is fair wear and tear or not your fault. We
will endeavour to rectify the issue as soon as possible and/or arrange
for the cost of the damaged item to be deducted from your bond.
If you do not notify us of any such damage before your departure you
may be liable for the full replacement cost of the item.

PROBLEMS or COMPLAINTS
In the case of a problem or complaint, Down South Holidays requests
that guests inform us immediately so that we have the chance to rectify
the situation as quickly and efficiently as possible before your
departure. Down South Holidays will not be responsible for any such
problem or complaint which has not been drawn to our attention at the
earliest opportunity, and/or if we have not been informed about it until
the end of the booking.
We accept no responsibility for any loss or damage caused by either
whole or partial loss of power, or malfunctioning appliances, and no
refunds will be given as a result of any appliance being either wholly or
partly unusable for any portion of the booking, for whatever reason.

TRAVEL INSURANCE
It is recommend all guests purchase travel insurance to cover their
booking. Down South Holidays and the property owner accepts no
responsibility for any injuries, illnesses, incidents or accidents that may
occur to guests or visitors whilst staying at the property or travelling to
and from the property.

ITEMS LEFT BEHIND
Down South Holidays must be notiXied immediately of any items left
behind by guests or visitors. We will happily return lost items by post
upon prepayment of postage and packaging, plus a handling fee.
PETS
Pets (defined as dogs) are not permitted at any Down South Holidays
property unless the guest has permission to bring a pet to a designated
Pet Friendly property. Any breach of this condition may result in
termination and eviction without refund and extra charges may be made
for cleaning and other expenses.
Where a property is designated as dog friendly, and Down South
Holidays has agreed to a dog being allowed to stay, dog owners will be
responsible for the following:
• Dog owners will be responsible for cleaning up after their pets,
both inside and outside the property.
• Bring all your own petting bedding and feeding bowls.
• Dogs must be house-trained and flea free.
• Dogs must be kept under control at all times and not be allowed to
roam or wander onto neighbouring properties and dogs must not
be left unattended at the property to bark or disturb the
neighbours in any way as a noise complaint may affect the return
of your bond and you may face eviction.
• Dogs are not allowed on the furniture, on beds or in any bedrooms
at any time. Damage to property or mess caused by pets may incur
extra cleaning fees. Any such fees will be removed from the
Security Deposit or charged to the guest’s credit card if the
Security Deposit amount is exceeded.
• Cats are not allowed at any Down South Holidays property

LINEN
Beds will be made up by Down South Holidays prior to arrival, and
stripped after departure. Guests must not strip bed linen on departure
This is the cleaning team’s job.

DEFINITIONS
You and Yours and Guest means the person responsible for the booking
and Us or We refers to Down South Holidays Pty Ltd.
Owner means the owner of the holiday Property. Visitor means a
person a guest permits to visit the property during the booking, who
does not stay overnight.
Property means the short-stay accommodation, including all its
internal and external fixtures, fittings and equipment.
Booking means the period for which the guest has paid to stay at the
property.
Deposit means any payment made to secure the booking.
Refundable Bond/Refundable Security Deposit means an amount
nominated by us to be held as security against any damages, breakages,
losses or excess cleaning charges arising from the use of the property by
guests or visitors.
Check-in Letter is the email guests receive after full payment. This
email explains the check-in information relating to their booking as well
as details the property address and arrival and departure dates.
Guest Guide is a set of written guidelines and instructions found at the
property.

Please read these Terms and Conditions carefully as these conditions determine part of the basis on which all bookings with The Managing Agent are accepted.

Thank you for choosing to stay at a Down South Holidays property in
Western Australia (Down South Holidays Pty Ltd, ACN: 614907854,
ABN: 40614907854; postal address: PO Box 1112, Dunsborough, WA
6281, Australia).
Once you have paid a deposit or paid for your holiday in full, you are
agreeing to the following Terms and Conditions, including the
Cancellation Policy.
Down South Holidays is authorised by the owner of the property to let
the property to you, the guest. The guest is granted permission to
occupy the property during the agreed period set out in the Check-In
Letter.
The guest is not a tenant of the property and has not been granted
exclusive possession of the property. The terms and conditions of the
Rental Tenancy Act do not apply to short-stay holiday accommodation
bookings with Down South Holidays

PAYMENT DATES

A 10% deposit it due when the booking has been confirmed.
The remaining balance is owed 60 days prior to your arrival date.

REFUNDABLE BOND/SECURITY DEPOSIT
A refundable security bond will apply to each booking (varies from $200
to $1,000), and is payable with the final payment prior to your stay. This
security bond, sometimes referred to as a deposit, will be held for the
duration of your booking until the property is inspected after your
departure. You authorise us to take funds from the security deposit to
cover us or the owner for any costs or expenses, damages or other
losses arising from the booking, including extra cleaning if required.
Your bond will be refunded to you within seven days of departure via
the method used to pay the bond. We cannot refund a bond to a different
credit card.

NO SMOKING or VAPING
Smoking or vaping is not permitted inside any property or on verandahs
or decks

PARTIES & FUNCTIONS
Parties, weddings and functions of any kind are strictly prohibited at
Down South Holidays properties. We also do not allow Leavers and
associated bookings and reserve the right to reject or revoke a booking
from young adults or people under the age of 21 years.
The property is let to you for domestic occupation of no more than the
number of people stipulated in the Check-In Letter. Use of the property
as a venue of any kind or for commercial purposes is forbidden. Breach
of this condition may result in immediate eviction. You may also forfeit
your bond and we are also entitled to charge you extra fees for cleaning,
garbage removal, property wear and tear, or repairs. These fees will be
charged to you if the bond amount is exceeded.

CANCELLATIONS and DATE CHANGES
If you would like to cancel or vary your booking dates, please contact us
immediately. A cancellation or amendment will not take effect until we
receive confirmation in writing from you.
Bookings cancelled by more than 60 days from arrival date are fully
refundable (less any credit card fees).
For cancellations within 60 days of arrival, money paid will not be
refunded unless the house is re-let at the same rate for the entire period
originally booked (or part thereof at our discretion).
Furthermore, you are liable to make the full payment (ie. balance owing)
if your booking is less than 28 days from arrival date.
In the event of cancellation, and with reasonable notice, Down South
Holidays will strive to re-book the property to others. Should a refund
be applicable, it will be made by the payment method used by the guest
at time of booking (less any credit card fees).
A variation of the booking which reduces the number of nights’ stay or
rent value will be treated as a cancellation. A $150 administration fee
will be charged for any booking cancellation. If you fail to turn up to a
booking in full or part, you will not be entitled to a refund or
postponement of your booking.

CHECK IN/CHECK OUT
Check-in time is 3pm or later on the arrival date specified in the Check-
In Letter and check out time is no later than 10am on the departure date
specified in the Check-In Letter. These times must be strictly adhered to.
Late departure is subject to prior arrangement and availability and extra
charges may apply.
The property must be secured with all windows and doors locked and
the keys returned to the lock box each time the property is left
temporarily unattended, and upon final departure.
If you overstay your departure time by more than two hours then we
reserve the right to enter the property and remove your belongings. You
will also be liable for an additional fee based on the daily property rental
rate for the day (or part thereof) for any unauthorised overstaying

UNAVAILABILITY
Down South Holidays and the property owners will make every effort to
ensure the property is available for your booking however the owner
reserves the right to refuse or revoke a booking.
Also, the owner and Down South Holidays reserve the right to make
alterations to bookings due to unforeseen circumstances (eg fire, flood
etc).
Bookings are accepted by us in good faith as agents for the property
owners but we cannot be held responsible for actions taken by the
owner of the property, or other occurrences that are outside of our
control such as:
• The property is sold
• The property is altered in any way
• The property is damaged in any way
• There are plumbing, wiring or pest invasion issues at the property
• There is construction work nearby
• Power outages and bushfires
• Pandemics
• The property is withdrawn from letting for any reason.

APPLIANCES and INVENTORY
We will not be held liable or responsible in any way if the property’s
appliances or inventory items malfunction. Down South Holidays will
not be responsible for any damage to or inconvenience or loss of your
data or digital material from internet, mobile phone and TV outages
during your stay.

SAFETY and CONDUCT
You are responsible for your own safety and the safety of your guests
during your stay at the property. This includes:
• Supervising children at all times when in a spa or pool.
• No climbing of fences, roofs, external structures, balustrades, balconies
and internal structures such as bunk beds, stair rails and bathroom
fixtures (or jumping from these structures).
• No outdoor fires unless in a designated ire pit or pizza oven during
permitted City of Busselton fire season (refer to City of Busselton
website or Facebook page for accurate burning times and to avoid
illegal fire activities).
• No removal of light globes or adjustment or replacement of gas bottles
and fittings without the approval of the property manager.
• Children must be supervised when in an unfenced property or near a
body of water either on or near the property.
• Guests must obey any pool or trampoline rules or outdoor equipment
usage rules.
You must read any Fire or health and safety guidance included in the
House Rules at the accommodation. If you become aware of anything
during your stay which you believe is a health and safety risk, you must
inform us immediately.

OTHER GUEST RESPONSIBILITIES
Guests must comply with the Guest Code of Conduct (displayed inside
the front door of the home) and applicable Guest Guide rules and all
instructions from management concerning occupancy, property, health,
safety and the quiet enjoyment of the property and respect for its
neighbours.
We ask that you and your visitors are considerate regarding noise.
Disturbances to neighbours, including excessive noise and loud music
between 10pm and 8am, is prohibited and may result in termination
and eviction without refund and extra charges may be made for security
and other expenses.
Only the number of guests nominated and agreed to in the booking may
stay in the property overnight (refer to the Check-In Letter). If any other
persons stay, you will be liable to pay a supplement of up to $500 per
night in respect of each unauthorised guest and the rental may be
terminated immediately. Setting up accommodation structures on the
property, such as tents or caravans or campervans, is prohibited.
If visitors are permitted to visit the property during the booking, guests
must take full responsibility for their actions while they are at the
property. If a visitor breaches these Booking Terms and Conditions, the
guest will be held responsible.
Guests may not sub-let the property or use it as a venue for any
commercial purpose during their booking.
Guests must respect and care for the property and its surrounds,
including gardens and wildlife.

CLEANING and DEPARTURE INFORMATION
All your food must be removed from fridges, freezers and pantries and
all rubbish and recycling placed in the appropriate bins (where
provided). Guest must take away their overflow rubbish and disposed of
appropriately or charges will apply if we need to do this for you.
Bins must be put out in time for weekly rubbish collection (refer to the
Guest Guide) or a rubbish removal fee of $66 may apply.
Dishwashers must be unloaded and all crockery and cutlery cleaned,
dried and put away before departure. The property must be left in a
clean and tidy condition or extra cleaning charges may be incurred. If
you have used it, the BBQ must be left clean, free of debris and presentable for the next guests or a $66 fee will be charged.
All furniture and furnishings must be left in the position they were in
upon arrival.
The property must be vacated on time and secured. All windows and
doors are to be locked.
All keys must be returned to the key safe/lock box. If keys are lost,
guests will be responsible for all charges involved in obtaining new keys,
a minimum of $75. A call-out fee of $75 will apply if a guest locks
themselves out of a property.
Guests must not strip the linen from beds or remove doona covers on
departure.

DAMAGES or BREAKAGES
Please notify us of any damages, breakages or faulty appliances during
your stay, even if you think it is fair wear and tear or not your fault. We
will endeavour to rectify the issue as soon as possible and/or arrange
for the cost of the damaged item to be deducted from your bond.
If you do not notify us of any such damage before your departure you
may be liable for the full replacement cost of the item.

PROBLEMS or COMPLAINTS
In the case of a problem or complaint, Down South Holidays requests
that guests inform us immediately so that we have the chance to rectify
the situation as quickly and efficiently as possible before your
departure. Down South Holidays will not be responsible for any such
problem or complaint which has not been drawn to our attention at the
earliest opportunity, and/or if we have not been informed about it until
the end of the booking.
We accept no responsibility for any loss or damage caused by either
whole or partial loss of power, or malfunctioning appliances, and no
refunds will be given as a result of any appliance being either wholly or
partly unusable for any portion of the booking, for whatever reason.

TRAVEL INSURANCE
It is recommend all guests purchase travel insurance to cover their
booking. Down South Holidays and the property owner accepts no
responsibility for any injuries, illnesses, incidents or accidents that may
occur to guests or visitors whilst staying at the property or travelling to
and from the property.

ITEMS LEFT BEHIND
Down South Holidays must be notiXied immediately of any items left
behind by guests or visitors. We will happily return lost items by post
upon prepayment of postage and packaging, plus a handling fee.
PETS
Pets (defined as dogs) are not permitted at any Down South Holidays
property unless the guest has permission to bring a pet to a designated
Pet Friendly property. Any breach of this condition may result in
termination and eviction without refund and extra charges may be made
for cleaning and other expenses.
Where a property is designated as dog friendly, and Down South
Holidays has agreed to a dog being allowed to stay, dog owners will be
responsible for the following:
• Dog owners will be responsible for cleaning up after their pets,
both inside and outside the property.
• Bring all your own petting bedding and feeding bowls.
• Dogs must be house-trained and flea free.
• Dogs must be kept under control at all times and not be allowed to
roam or wander onto neighbouring properties and dogs must not
be left unattended at the property to bark or disturb the
neighbours in any way as a noise complaint may affect the return
of your bond and you may face eviction.
• Dogs are not allowed on the furniture, on beds or in any bedrooms
at any time. Damage to property or mess caused by pets may incur
extra cleaning fees. Any such fees will be removed from the
Security Deposit or charged to the guest’s credit card if the
Security Deposit amount is exceeded.
• Cats are not allowed at any Down South Holidays property

LINEN
Beds will be made up by Down South Holidays prior to arrival, and
stripped after departure. Guests must not strip bed linen on departure
This is the cleaning team’s job.

DEFINITIONS
You and Yours and Guest means the person responsible for the booking
and Us or We refers to Down South Holidays Pty Ltd.
Owner means the owner of the holiday Property. Visitor means a
person a guest permits to visit the property during the booking, who
does not stay overnight.
Property means the short-stay accommodation, including all its
internal and external fixtures, fittings and equipment.
Booking means the period for which the guest has paid to stay at the
property.
Deposit means any payment made to secure the booking.
Refundable Bond/Refundable Security Deposit means an amount
nominated by us to be held as security against any damages, breakages,
losses or excess cleaning charges arising from the use of the property by
guests or visitors.
Check-in Letter is the email guests receive after full payment. This
email explains the check-in information relating to their booking as well
as details the property address and arrival and departure dates.
Guest Guide is a set of written guidelines and instructions found at the
property.

Please read these Terms and Conditions carefully as these conditions determine part of the basis on which all bookings with The Managing Agent are accepted.

DEFINITIONS

Managing Agent: acting as agents on behalf of the owner of the property.

Owner: is the person/s who owns the said property.

Guest: is the person/s that booked the property and includes any person whom he/she has invited into the property.

Property: means the dwelling in which Guests stay overnight and includes all fixtures and fittings, furniture, equipment and household items and is managed by the Agent.

TERMS and CONDITIONS

WEBSITE
All transactions are processed in $AUD (Australian dollars).

BOOKINGS
By making a booking with the Managing Agent via websites, partner sites, phone or in person you are accepting the Managing Agent’s Terms and Conditions, Credit Card Saving Policy, Privacy Policy, Website Disclaimer and SecurePay Policies.

The Managing Agent represents the owner of the property and advises that in the event that the property is sold or no longer available for holiday rental, your booking may not be honoured. Should this occur, we will make every effort to find alternative accommodation otherwise all accommodation monies paid will be refunded in full. We do make every endeavour to ensure your booking is secure and find you alternative accommodation if this occurs however there are situations that occur from time to time that are beyond our control.

DEPOSIT and PAYMENT
A minimum deposit of $240 is required within 48 hrs of making a booking request to confirm the booking. If the booking is made 30 days or less before check in date, the FULL rate is required to effect confirmation.

Full and final payment of the holiday booking is required a minimum of 30 days prior to the check-in date of the holiday. If the outstanding balance has not been received by the due date, then The Managing Agent reserves the right to cancel the booking without notice and the guest will forfeit the deposit and booking fee.
Payments may be made via direct debit or credit card (VISA and Mastercard only).
A non-refundable 1.84% surcharge on each credit card transaction will apply.

BOOKING CONFIRMATION
The Managing Agent will confirm any pending bookings where the full deposit amount plus a non-refundable $40.00 booking fee has been received within 48 hours of the booking. Please choose your booking carefully as deposits are not transferable. The balance of your accommodation fee must be paid one month prior to your arrival.

BAD BOOKS REGISTER
The Managing Agent participates in the Bad Books register. By accepting this booking and our Terms and Conditions you hereby agree that if you or any occupant covered by this booking, including any guests, breach our Terms and Conditions then your Name, Phone Number and Email address along with details of the breach/breaches may be disclosed to the property landlord and/or other agents participating in the Bad Books register. The Managing Agent reserves the right to cancel a booking where a guest is registered with Bad Books.

SECURITY BOND
If you have paid by credit card then this will act as your acceptance of our Terms & conditions and act as a security bond. Any monies owed on unpaid accommodation, excess cleaning, damages or any items found missing will be deducted from the credit card noted. If credit card details cannot be provided then a refundable security bond of $500.00 cash must be paid. The security bond will be refunded in full after the house has been cleaned and checked, providing there are no damages, excess cleaning &/or missing items, usually within 14 working days after guests vacate. A breach of any of the Terms & Conditions may result in a forfeiture of the bond. An administration fee of $40.00 may be charged if a bond claim is required to be processed. Please advise any friends who may be accompanying you.

CANCELLATIONS
Bookings are non-refundable and are not transferable to another property.
All cancellations are to be received in writing either by mail or email.
FEE 1 - $60.00 - All cancellations will be subject to a $60.00 cancellation/handling fee.
FEE 2 - The Booking Fee
FEE 3 - All credit card charges are non refundable.
FEE 4 - Any third party fees. Eg Stayz/Homeaway/Booking.com

Should a Guest cancel his or her reservation in writing, the following will occur:
1. Zero to Thirty-one (0 to 31) days prior to the Check-in Date, zero percent (0%)
Will be refunded. (Less the above 1,2, 3 and 4 fees)
2. Thirty-one to sixty (31 to 60) days prior to the Check-in Date, twenty five percent (25%) Will be refunded. (Less the above 1,2, 3 and 4 fees)
3. Sixty-one to ninety (61 to 90) days prior to the Check-in Date, seventy five percent (75%) Will be refunded. (Less the above 1,2, 3 and 4 fees)
4. Ninety-one to 275 (91 to 275) days prior to the Check-in Date, one hundred percent (100%) Will be refunded. (Less the above 1,2, 3 and 4 fees)

Guests are STRONGLY ADVISED TO TAKE OUT COMPREHENSIVE HOLIDAY AND TRAVEL INSURANCE to cater for any unforeseen circumstances.

No refunds will be made for early departures or refusal to stay at a booked property. The Managing Agent will not be held responsible should the accommodation not meet the expected style or expectations required by the guest.

Life happens sometimes e.g. air cons stop, hot water goes cold and things break/malfunction. The Managing Agent will do their utmost to make sure your property is ready for you. We do not plan for the bad things to happen to you, but sometimes they do, so if they do, please notify us straight away and we will try to have the issue rectified as soon as possible. If an issue arises there is no obligation from the owner or agent to compensate or discount the guest. The Managing Agent will look at these issues on a case by case basis in light of potential loss to the Owner and inconvenience to the guest.

COVID-19 POLICY
The customer shall comply with all Government (Federal and State) COVID-19 vaccination or testing
requirements for entry into Western Australia or to access the operator's premises, event or service. Where
the customer does not meet a vaccination or testing requirement:
(a) prior to departure from the customer’s home location, the customer will forfeit any and all monies
paid; or
(b) for entry to the event or venue or access to the service, the customer will not be granted entry and
will forfeit any and all monies paid.
Where the customer cancels due to travel restrictions other than vaccination or testing requirements, the
customers will be contacted and offered a full refund less the Booking Fee, Credit Card Fees and any applied non refundable third party fees should you have to cancel your booking due to COVID19 travel restrictions put in place by the WA Government which are stopping you from travelling to Kalbarri.
We can also offer to relocate your dates for another time if you would prefer.
Kalbarri Accommodation Service's normal cancellation policy applies to all other cancellations as per our
Terms and Conditions.

COVID-19 CONTACT REGISTER
Kalbarri Accommodation Service will offer SafeWA App
It is a WA Government mandate for Ray White Kalbarri and Kalbarri Accommodation Service to maintain a contact register by collecting contact details of patrons attending their premises, including customers, staff, contractors, and visitors. You can register your attendance via the SafeWA app or on a paper form.

PAYMENTS
For any fees payable, you'll be contacted prior to your arrival.

CREDIT CARD SAVING POLICY

- KAS accepts the following YesBoookit’s terms and conditions to enable the Managing Agent to use Escapia’s Card Saving feature, The Managing Agent agrees to:

- Have terms and conditions in the rental contract with each traveller which:

- Explain that the traveller’s card will be saved and may be charged for certain losses or expenses after their stay;

- Specify in detail all the losses or expenses which you may incur and charge to the traveller; and

- For each potential loss or expense: specify the actual dollar amount, hourly/daily rate, or means of calculation that you may use to charge the traveller.

- Only charge a traveller’s card: in accordance and compliance with the terms above, your rental contract, and any applicable laws and regulations (including the Australian Consumer Law).

- Provide the traveller with a valid tax receipt itemising all costs and an explanation of all losses or expenses charged.

OFFICE HOURS
The Managing Agent office hours are 9.00am to 5.00pm Monday to Sunday (Subject to change). Should the office close during these times, you will be notified of alternative arrangements for picking up keys etc.

GUEST REGISTRATION FORM
GUEST REGISTRATION FORM- Will be required if you have NOT paid by credit card.
If you have paid by credit card then this will act as your acceptance of our Terms & Conditions and it will also act as your bond for extra cleaning or damage charges.
Complete the guest registration form and email it to us or bring it with you to ensure a speedy check-in.
If you intend to arrive after hours, please email or post your form to our office prior to your arrival.
During School Holiday seasons we endeavour to keep your 2pm check in time, but due to the number of outs/ins this could be delayed, if you could add your approx arrival time on your guest registration form, this will help us with organising our cleans - THANK YOU.

KEYS COLLECTION
ONE Set of keys only will be made available upon arrival. Keys are to be returned to the The Managing Agent’s office by 10.00am on the day of your departure. You may be charged an extra day's rent should the keys not be handed in on time. If you arrive outside our office hours you will be emailed a code 2 days prior to arrival to allow you access to the security box located at the front door of our office. Inside will be an envelope, with your name on it, the keys and map to your holiday accommodation.

CHECK IN TIME
Unless arranged in advance with The Managing Agent, Check-In Time is 2PM. If you are checking in during office hours, please come into the office to collect the key. If you arrive outside our office hours you will be texted a code 2 days prior to arrival, to allow you access to the security box located at the front door of our office. Inside will be an envelope, with your name on it, the keys and map to your holiday accommodation.

DEPARTURES
Check-Out Time is 10AM. Late departure without prior approval may result in a partial forfeiture of the security bond. If departing during office hours please bring the keys into our office, otherwise please leave them in the red key letter box located on the wall next to the office door.

PETS
Dogs and other pets are not allowed under any circumstances in most properties, unless approved by The Managing Agent and/or the property owner in writing on our website, an additional refundable pet bond of $200.00 may be requested if credit card details have not been authorised.
Pets, in approved pet-friendly properties, must be kept outside at all times, in accordance with Health Authority Regulations.
Should there be evidence of fur on any furniture or bedding, damage or faeces you will be charged accordingly as per our Terms and Conditions.

WHAT TO BRING
All properties are fully self contained; however please note that these houses/villas/units are NOT serviced. In some properties you will need to provide your own linen, check your property on our website to see if linen is included. You will also need to supply any items that are used on a daily basis such as food, rubbish bags, dishwashing liquid, soap, shampoo, toilet paper and any other toiletries or cleaning products.

Kalbarri has an IGA where these items can be purchased if required. It is open seven days per week from 7.00am to 6.00pm. Please note that this supermarket has a no plastic policy, therefore you will need to bring your own shopping bags or purchase them from the supermarket.

LINEN & TOWELS
UNLESS OTHERWISE STATED, the accommodation rate includes the supply of all linen. Check your property on our website to see if linen is included. Linen includes pillows, blankets or doonas, bed sheets, bath towels & bath mats, and tea towels. Beach towels are not included. Please note that NONE of our Holiday Accommodation properties are serviced.

NUMBER OF GUESTS
The maximum number of adults, children and infants over 3 years old combined at each property is governed by The Shire of Northampton under the Holiday Accommodation Policy and is set as part of the approval process for the property to achieve Local Government Planning Approval for Holiday Accommodation.

It is a requirement of the Owner, Agent and Guest to ensure these limits are obeyed and in the case of more Guests staying than permitted, the Local Government may revoke planning approval and the Property will no longer be permitted to be used as Holiday Accommodation.

The onus is on the Guest to ensure that Guests do not exceed maximum numbers and all Guests are accommodated in habitable rooms. Under no circumstances are Guests to stay in tents, swags, caravans, camper vans or any other form of accommodation on the Property grounds inside and out. Whilst visitors are permitted, they are not to stay overnight and the number of visitors must be managed to ensure there is no burden on the Property or neighbouring properties.

If Guests breach the maximum number of Guests allowed at the Property, accommodate Guests in non-habitable areas or allow an excessive number of visitors to the Property, then they will be directed to leave the Property and there will be no refund for any unused portion of the booking.

Guests are not permitted to host parties or functions of any kind while staying at the holiday home.

SCHOOL LEAVERS/GROUPS
We do not allow any school leavers or groups of people under 21 years of age to occupy any of our holiday homes, as we do not have the policies, procedures and resources in place to accommodate them. If any school leavers or groups under 21 years of age are found to be occupying any of our holiday accommodation they will be asked to leave the property immediately and no refund will be given for any unused portion of their booking.

MISCELLANEOUS
1. If on arrival by a guest, the premises are unclean, or it comes to the attention of the guest that the premises have been damaged, the guest is asked to promptly notify and allow The Managing Agent, The Managing Agent’s agents, contractors or employees to access the property for the purposes of inspection and if necessary cleaning and/or repairing the damage.

2. The Managing Agent and the owner of the property are not responsible for, and the guest hereby releases them from any liability in respect of, any injury, damage, loss, cost, delay, expense or inconvenience caused directly or indirectly by events beyond The Managing Agent or the owner’s control.

3. No responsibility is taken for the guests’ personal property left on the premises. Doors and windows at the property should be secured at ALL times. It is recommended that guests take out comprehensive personal property insurance. Postage costs will be payable by the guest if they require The Managing Agent to post their items to them.

4. All the properties are for short term residential purposes only. Functions, parties and extra guests are strictly not allowed and PENALTIES APPLY. Any type of LOUD function, party or get-together will incur a MINIMUM non-negotiable function fee of $500.00 and immediate eviction will occur without refund of any unused stay. In addition The Managing Agent will be entitled to claim the Security deposit where any cleaning is required or damage results to the premises. Guests are expected to be considerate to neighbouring properties and not give cause for complaints due to excessive noise or unsociable behaviour which is not tolerated at any time and there are strict noise restrictions between the hours of 10:00pm and 8:00am. If The Managing Agent receives a complaint from the neighbouring properties during your stay you may be asked to leave the premises immediately and no refund will be given for any unused portion of your booking.

5. Guests are expected to look after and take all reasonable care of the property and all the furnishings and equipment included in the property and to observe the “No Smoking Inside” requirement for the duration of your stay. Any faults, breakages, damages or lost keys must be reported to The Managing Agent as soon as possible and paid for immediately. This means the guests must wash and put away crockery, glassware and cooking utensils, remove foodstuffs from the refrigerator and freezer, properly dispose of rubbish in the bins provided and any excess rubbish to be taken from the property, sweep up excess dirt and sand on the floors.
It is PROHIBITED to dispose of fish offal and waste in the gardens, rockeries or leave beside the rubbish bin. Please wrap left over bait and fish offal in a secure air tight plastic bag and place inside the rubbish bin provided. In the event that cleaning of the house exceeds the cleaning time allowance, the guest will be charged for the cost of the excess cleaning (at the current rates charged by the cleaners) and this amount will be deducted from the Security Bond.

6.The Managing Agent has endeavoured to maintain the accuracy of the content within the website, however from time to time; aspects of the content may be out of date. Certain information is provided by other parties including property owners, for that we accept absolutely no responsibility for its accuracy however we would appreciate you bringing any discrepancies to our attention.

PROPERTIES WITH POOLS
Guests use pool facilities at their own risk and must ensure adequate supervision is provided at all times to children.

- All pools have safety fences and guests must ensure the safety fences remain operational at all times and gates are not prevented from closing and climbing objects are not left near fences.

- Absolutely NO glass bottles or glasses are to be taken into pool areas.

- Guests will be charged to clean the pool should glass be broken into it.

- Guests are not permitted to interfere with automated pool cleaning equipment or filtration devices.

- Guests are obliged to report immediately to The Agent any accidents, damage or concerns regarding the pool or associated pool safety and cleaning equipment.

EQUIPMENT HIRE
If you wish to hire linen, towels, a portable cot or high chair, please contact our office for pricing & availability.

INSURANCE
Guests are strongly advised to take out comprehensive holiday & travel insurance to cater for any unforeseen circumstances

UNUSED SERVICES
No refunds will be made for early departures or refusal to stay at a booked property. Where the guest chooses to cut short their stay on the booking, a refund, credit or transfer is not available for any unused portion of the booking. Our Agency will not be held responsible should the accommodation not meet the expected style or expectations required.

BIN/GARBAGE DAYS
ONE Wheelie bin is provided at each holiday home.
Rubbish collection is picked up on weekdays in the morning. Please refer to the information located on the refrigerator for rubbish collection day for your accommodation. It is the guest’s responsibility to make sure the bins are out on the street on these days to facilitate collection. The local shire will not remove any rubbish other than the bin, any rubbish left next to the bin or anywhere else on the property is to be disposed of by the guest or an extra cleaning charge will be incurred.