Rainbow Trail Chalets

Cancellation Policy / Terms and Conditions

* COVID related cancellations will only be refunded under the condition of a government ordered mandatory lock-down in the bookers postcode that restricts travel. Cancellations within two weeks of arrival due to personal/emotional issues, close contact advisement or Covid positive results unfortunately cannot be refunded unless a replacement booking can be found. Cancellation on the day will result in full payment of accommodation.

The following booking conditions apply to all bookings;

* Deposit Amount: For all peak and off-peak bookings a deposit equal to 50% of the total accommodation booking is required to be paid when reservation is made to confirm the reservation.
* Security: Credit Card details must be supplied as security for all reservations regardless whether the deposit is to be charged to that credit card.
* It is the responsibility of the booker to ensure funds are available on the debit card. If the credit/debit card declines upon deduction of deposit the reservation will be cancelled.
* Payment: Payments may be made by MasterCard Visa online transfer cash.
* Balance of Payment: Balance of payment is due on arrival.
* Cancellation: In the event that a guest cancels a reservation the accommodation provider will make all endeavors to fill the cancelled dates.
* Cancellation Alternative: As an alternative to cancelling a booking a guest may transfer their booking if at the owners discretion or prior to 2 weeks before arrival.
* Cancellation Fees: $25 cancellation fee applies to all cancellations.
* Cancellation Fees: Deposits are refunded up to 2 weeks prior to commencement. Less than 2 weeks deposits are refundable only on the condition a substitute booking can be made. A $25 cancellation fee applies.