Down Under Discoveries

By making a booking with Down Under Discoveries you agree to abide by the following Terms & Conditions. If
there is anything you are unclear about then it is your responsibility to request further explanation.

Conditions of Booking
That you have read and agree to these terms and conditions prior to making your booking.
Prices

Prices are quoted in Australian dollars (inclusive of GST). Prices are per person, are correct at time of
publication and can be subject to change at the discretion of Down Under Discoveries.

Inclusions
Inclusions are as stated in the full itinerary or service offering however are subject to change solely at the
discretion of Down Under Discoveries.

Conditions of Travel or Service Offering
Down Under Discoveries reserves the right to alter the route or itinerary of any experiences, activities,
tours, programs or service offerings and arrange alternative options to those advertised if necessary. No
refunds will be given in these circumstances or in the event of any delay, curtailment or alteration of a trip
or service resulting from any cause beyond our control, including but not limited to severe weather
conditions. Components of experiences, activities, tours, programs and service offerings are weather
dependent, and Down Under Discoveries cannot be held liable if these are not available on the day of
travel or service being provided. We will endeavor to deliver experiences, activities, tours, programs and
service offerings as presented and will only make changes which are in the best interests of and for the
safety of you, our clients. Down Under Discoveries cannot guarantee exact start/finish times and is not
liable for clients failing to connect with other services or any associated costs resulting from such delays.
We accept no responsibility for loss or damage to personal belongings or baggage.

Liability
Whilst we make every effort to safeguard our clients, Down Under Discoveries cannot be held liable for any
damage, injury, or loss of any kind caused by or resulting from any act or omission by our employees,
agents or contractors. Clients should note that our experiences, activities, tours, programs and service
offerings may involve a higher-than-normal risk, and a signed release may be required from all clients
before departure. Down Under Discoveries also assumes no responsibility for any act of negligence, act, or
omission whatsoever by any company whose services are used as part of our packages provided, including
but not limited to food, activity, and accommodation providers. By booking an experience, activity, tour,
program or service offering with Down Under Discoveries, the client agrees that Down Under
Discoveries and any partnered operators will not be held responsible for any death, injury, illness,
detention, delay (including mechanical breakdown), damage or loss of any nature caused or incidental to
the experiences, services and operations of Down Under Discoveries and partnered operators. This is held
true whether it is due, or alleged to be due to negligence, misconduct, or breach of conduct on the part
of Down Under Discoveries or any partnered operators. Clients expressly renounce all claims against Down
Under Discoveries and any partnered operators in respect of such death, injury, illness, detention, delay,
damage, or loss.

Assumption of Risk/Waiver
Down Under Discoveries aims to provide the highest standards of safety and service in the delivery of its
experiences, activities, tours, programs and service offerings. To enable us to better provide for your own
safety and enjoyment, we ask that you answer all questions as required prior to making your booking. By
making your booking and answering the questions you are declaring that the answers provided are correct
and that u have not withheld any information or material that may determine your ability to participate in
the experience, activity, tour, program or service offering.
You agree that you will not take any legal or illegal substance before or during the experience, activity, tour,
program or service offering that may affect your judgement or physical responses during the experience,
activity, tour, program and service offering.
You are aware that during your participation in any experience, activity, tour, program or service offering
arranged by Down Under Discoveries, our employees or agents, that certain risks or dangers may occur
which may include, amongst others:
• involvement in physical activity and exertion.
• bodily injury and/or illness including the potential for permanent disability and death.
• possible equipment failure, malfunction, or operator error.
• hazards of participating in activities outdoors and/or at height.
• your own negligence and/or negligence of others; and
• difficulties of evacuation if you are injured or disabled.
You acknowledge that the enjoyment and excitement of experiences, activities, tours, programs and service
offerings are derived in part from risks incurred by participation in those experiences, activities, tours,
programs and service offerings, and that these risks may exceed those commonly accepted at work or at
home. You accept all the above-mentioned risks of my experiences, activities, tours, programs and service
offerings, and the possibility of personal injury, loss or property damage resulting therefrom, and will
hold Down Under Discoveries, our employees and agents free from any and all liability, actions, debts,
claims and demands of any nature whatsoever, subject to the rights and privileges which apply under the
Fair Trading Act (1984), the Competition and Consumer Act (2010), & the Civil Liability Amendment Act
2003. In entering this agreement, you are not relying on any representations made by or on behalf of Down
Under Discoveries but do so only of your own free will.

First Aid Consent
In the event you suffer injury or illness, Down Under Discoveries has your consent to administer first aid
and may arrange such medical treatment and emergency evacuation as it considers necessary for your
safety.

Minimum Numbers/Itineraries
Experiences, activities, tours, programs and service offerings may require minimum client numbers to
operate. In circumstances where minimum numbers are not reached, an alternative may be offered, or
refund given.

Travel Insurance
Travel insurance is not included. We hold a current 20 Million Public Liability Insurance Policy, and 2 Million
Professional Indemnity Insurance Policy but strongly recommend that you acquire your own insurance
cover which is your responsibility. Prior to participating in any experiences, activities, tours, programs and
service offerings, you should be aware of the risks involved.

Cancellation Fees
Please read the following cancellation policy closely. We are a small business and will not tolerate negative
feedback as a result of actioning our cancellation policy where needed. By making your booking you are
confirming that you understand and agree to these terms. We strongly recommend you take out travel
insurance to cover against such charges. Once a booking is made the following cancellation fees will apply:
Any services or offerings 1 day or less
More than 7 days prior to activity; $25 admin fee may apply.
Less than 7 days prior to activity 100% of total price
Credit vouchers will be provided for extreme circumstance only.
Any services or offerings of 2 days or more
More than 6 weeks before departure; $25 admin fee may apply.
4 – 6 weeks before departure; 25% of total price
2 – 4 weeks before departure; 50% of total price
Less than 2 weeks before departure; 100% of total price
Credit vouchers will be provided for extreme circumstance only.
Due to the extensive organization and meticulous planning that is involved with creating experiences,
activities, tours, programs and service offerings, once a booking has been made a strict cancellation fee will
be applicable to compensate for costs and lost revenue.
Cancellation Fees from 3rd Party Supplier
Down Under Discoveries often partners with 3rd party suppliers to provide experiences, activities, tours,
programs and service offerings and in some cases their cancellation policies differ to ours. If this is the case,
it will be added as a separate Cancellation Policy to individual itineraries.
Cancellation by Down Under Discoveries
We may cancel an experience, activity, tour, program and service offering at any time before departure or
booking if, due to terrorism, natural disasters, political instability, or other external events it is not viable for
us to operate the planned itinerary. If we cancel your experience, activity, tour, program or service offering,
you can transfer amounts paid to an alternate departure date or alternatively receive a refund. In
circumstances where the cancellation is due to external events outside our reasonable control refunds will
be less any unrecoverable costs. We are not responsible for any incidental expenses that you may have
incurred as a result of your booking being cancelled including but not limited to visas, Travel Insurance
excess or non-refundable flights.

Cancellation by Government Restrictions (Eg: Covid 19 Restrictions)
Where a customer cancels due to Government restrictions that are either not removed as expected,
extended, or reimposed, the customer will be contacted and offered a credit note to be used at a later
time, where such an offer is at the absolute discretion of the operator. The operator reserves the right to
withhold some monies to cover administrative expenses and other losses, dependent on when notice of
cancellation is given by the customer.

Refund Policy
Due to the time it takes to process all refunds, please allow up to 7 days for a refund to be actioned. Refund
requests must be received in writing. Most refunds take anywhere between 3 – 5 business days to show up
in your account. Refunds can only be processed back to the original mode of payment and in the case of
credit cards, will go back on to the same credit card. Refunds cannot be given in any other way then they
were received.
Please note: Refund excludes booking fees, credit card fees and any cancellation fees that may apply.
Deposit & Final Payment

Full payment is required to confirm the experience, activity, tour, program or service offering unless
specified or alternative arrangements have been made. Failure to adhere to the payment policy may result
in cancellation of your booking.
Payment plans are only offered on multiday experiences, and only where it is mentioned in an itinerary.

Amendments to Bookings
Amendment Fees
If you wish to transfer from one experience, activity, tour, program or service offering to another, or
transfer your booking to a third party you must notify us at least 7 days prior to the proposed departure
date. A fee of AU$25 per person per change may apply (in addition to any charges levied by hotels, ground
operators). If you notify us less than 7 days prior to the proposed departure date the refund policy
applicable to cancellations will apply.

Other Change/Amendment Fees for all Experiences
Amendments to any other arrangements made in conjunction with your trip may incur an AU$25
administration fee per booking per change. This fee is in addition to any charges levied by hotels, ground
operators or airlines. No amendments are permitted to your booking within 7 days of departure. You are
strongly advised to take out cancellation insurance at the time of booking which will cover cancellation
fees. If you leave a trip for any reason after it has commenced, We are not obliged to make any refunds for
unused services.

Other Conditions
In accordance with Government regulations, smoking is prohibited on all experiences, activities, tours,
programs and service offerings. Any client found to be heavily intoxicated will not be permitted to continue
with the experience, activity, tour, program or service offering.

Legal Considerations
Neither Down Under Discoveries, our employees, facilitators, trainers or other persons or organizations
associated with, accept any liability for any damage to any persons or property resulting from the
subsequent action of participants. These terms and conditions are incapable of alteration or waiver by a
servant, agent or representative of Down Under Discoveries or by any other supplier.
You give permission for Down Under Discoveries to use any digital, film or video photographs we may take
of you, your family or your vehicle, in our advertising, or web site. NB. Please advise if you do not wish your
images to be used.

Notwithstanding anything contained in this Agreement to the contrary, Down Under Discoveries shall not
be liable for any loss, injury, delay, damage or other casualty suffered or incurred by you due to storms,
fires, earthquakes, explosions, embargoes, Government directives, or any other law or regulation, litigation
or labour dispute, act of God, war, terrorism, or any other cause which is beyond my reasonable control.
This Agreement is and shall be governed by and construed in accordance with the law of the State of
Western Australia. Any legal conflict which may arise under this Agreement shall be resolved in the legal
jurisdiction of the region of Perth & or Peel in Western Australia