Please read these Terms and Conditions carefully as these conditions determine part of the basis on which all bookings with The Managing Agent are accepted.
Thank you for choosing to stay at a Down South Holidays property in
Western Australia (Down South Holidays Pty Ltd, ACN: 614907854,
ABN: 40614907854; postal address: PO Box 1112, Dunsborough, WA
6281, Australia).
Once you have paid a deposit or paid for your holiday in full, you are
agreeing to the following Terms and Conditions, including the
Cancellation Policy.
Down South Holidays is authorised by the owner of the property to let
the property to you, the guest. The guest is granted permission to
occupy the property during the agreed period set out in the Check-In
Letter.
The guest is not a tenant of the property and has not been granted
exclusive possession of the property. The terms and conditions of the
Rental Tenancy Act do not apply to short-stay holiday accommodation
bookings with Down South Holidays
PAYMENT DATES
A 10% deposit it due when the booking has been confirmed.
The remaining balance is owed 60 days prior to your arrival date.
REFUNDABLE BOND/SECURITY DEPOSIT
A refundable security bond will apply to each booking (varies from $200
to $1,000), and is payable with the final payment prior to your stay. This
security bond, sometimes referred to as a deposit, will be held for the
duration of your booking until the property is inspected after your
departure. You authorise us to take funds from the security deposit to
cover us or the owner for any costs or expenses, damages or other
losses arising from the booking, including extra cleaning if required.
Your bond will be refunded to you within seven days of departure via
the method used to pay the bond. We cannot refund a bond to a different
credit card.
NO SMOKING or VAPING
Smoking or vaping is not permitted inside any property or on verandahs
or decks
PARTIES & FUNCTIONS
Parties, weddings and functions of any kind are strictly prohibited at
Down South Holidays properties. We also do not allow Leavers and
associated bookings and reserve the right to reject or revoke a booking
from young adults or people under the age of 21 years.
The property is let to you for domestic occupation of no more than the
number of people stipulated in the Check-In Letter. Use of the property
as a venue of any kind or for commercial purposes is forbidden. Breach
of this condition may result in immediate eviction. You may also forfeit
your bond and we are also entitled to charge you extra fees for cleaning,
garbage removal, property wear and tear, or repairs. These fees will be
charged to you if the bond amount is exceeded.
CANCELLATIONS and DATE CHANGES
If you would like to cancel or vary your booking dates, please contact us
immediately. A cancellation or amendment will not take effect until we
receive confirmation in writing from you.
Bookings cancelled by more than 60 days from arrival date are fully
refundable (less any credit card fees).
For cancellations within 60 days of arrival, money paid will not be
refunded unless the house is re-let at the same rate for the entire period
originally booked (or part thereof at our discretion).
Furthermore, you are liable to make the full payment (ie. balance owing)
if your booking is less than 28 days from arrival date.
In the event of cancellation, and with reasonable notice, Down South
Holidays will strive to re-book the property to others. Should a refund
be applicable, it will be made by the payment method used by the guest
at time of booking (less any credit card fees).
A variation of the booking which reduces the number of nights’ stay or
rent value will be treated as a cancellation. A $150 administration fee
will be charged for any booking cancellation. If you fail to turn up to a
booking in full or part, you will not be entitled to a refund or
postponement of your booking.
CHECK IN/CHECK OUT
Check-in time is 3pm or later on the arrival date specified in the Check-
In Letter and check out time is no later than 10am on the departure date
specified in the Check-In Letter. These times must be strictly adhered to.
Late departure is subject to prior arrangement and availability and extra
charges may apply.
The property must be secured with all windows and doors locked and
the keys returned to the lock box each time the property is left
temporarily unattended, and upon final departure.
If you overstay your departure time by more than two hours then we
reserve the right to enter the property and remove your belongings. You
will also be liable for an additional fee based on the daily property rental
rate for the day (or part thereof) for any unauthorised overstaying
UNAVAILABILITY
Down South Holidays and the property owners will make every effort to
ensure the property is available for your booking however the owner
reserves the right to refuse or revoke a booking.
Also, the owner and Down South Holidays reserve the right to make
alterations to bookings due to unforeseen circumstances (eg fire, flood
etc).
Bookings are accepted by us in good faith as agents for the property
owners but we cannot be held responsible for actions taken by the
owner of the property, or other occurrences that are outside of our
control such as:
• The property is sold
• The property is altered in any way
• The property is damaged in any way
• There are plumbing, wiring or pest invasion issues at the property
• There is construction work nearby
• Power outages and bushfires
• Pandemics
• The property is withdrawn from letting for any reason.
APPLIANCES and INVENTORY
We will not be held liable or responsible in any way if the property’s
appliances or inventory items malfunction. Down South Holidays will
not be responsible for any damage to or inconvenience or loss of your
data or digital material from internet, mobile phone and TV outages
during your stay.
SAFETY and CONDUCT
You are responsible for your own safety and the safety of your guests
during your stay at the property. This includes:
• Supervising children at all times when in a spa or pool.
• No climbing of fences, roofs, external structures, balustrades, balconies
and internal structures such as bunk beds, stair rails and bathroom
fixtures (or jumping from these structures).
• No outdoor fires unless in a designated ire pit or pizza oven during
permitted City of Busselton fire season (refer to City of Busselton
website or Facebook page for accurate burning times and to avoid
illegal fire activities).
• No removal of light globes or adjustment or replacement of gas bottles
and fittings without the approval of the property manager.
• Children must be supervised when in an unfenced property or near a
body of water either on or near the property.
• Guests must obey any pool or trampoline rules or outdoor equipment
usage rules.
You must read any Fire or health and safety guidance included in the
House Rules at the accommodation. If you become aware of anything
during your stay which you believe is a health and safety risk, you must
inform us immediately.
OTHER GUEST RESPONSIBILITIES
Guests must comply with the Guest Code of Conduct (displayed inside
the front door of the home) and applicable Guest Guide rules and all
instructions from management concerning occupancy, property, health,
safety and the quiet enjoyment of the property and respect for its
neighbours.
We ask that you and your visitors are considerate regarding noise.
Disturbances to neighbours, including excessive noise and loud music
between 10pm and 8am, is prohibited and may result in termination
and eviction without refund and extra charges may be made for security
and other expenses.
Only the number of guests nominated and agreed to in the booking may
stay in the property overnight (refer to the Check-In Letter). If any other
persons stay, you will be liable to pay a supplement of up to $500 per
night in respect of each unauthorised guest and the rental may be
terminated immediately. Setting up accommodation structures on the
property, such as tents or caravans or campervans, is prohibited.
If visitors are permitted to visit the property during the booking, guests
must take full responsibility for their actions while they are at the
property. If a visitor breaches these Booking Terms and Conditions, the
guest will be held responsible.
Guests may not sub-let the property or use it as a venue for any
commercial purpose during their booking.
Guests must respect and care for the property and its surrounds,
including gardens and wildlife.
CLEANING and DEPARTURE INFORMATION
All your food must be removed from fridges, freezers and pantries and
all rubbish and recycling placed in the appropriate bins (where
provided). Guest must take away their overflow rubbish and disposed of
appropriately or charges will apply if we need to do this for you.
Bins must be put out in time for weekly rubbish collection (refer to the
Guest Guide) or a rubbish removal fee of $66 may apply.
Dishwashers must be unloaded and all crockery and cutlery cleaned,
dried and put away before departure. The property must be left in a
clean and tidy condition or extra cleaning charges may be incurred. If
you have used it, the BBQ must be left clean, free of debris and presentable for the next guests or a $66 fee will be charged.
All furniture and furnishings must be left in the position they were in
upon arrival.
The property must be vacated on time and secured. All windows and
doors are to be locked.
All keys must be returned to the key safe/lock box. If keys are lost,
guests will be responsible for all charges involved in obtaining new keys,
a minimum of $75. A call-out fee of $75 will apply if a guest locks
themselves out of a property.
Guests must not strip the linen from beds or remove doona covers on
departure.
DAMAGES or BREAKAGES
Please notify us of any damages, breakages or faulty appliances during
your stay, even if you think it is fair wear and tear or not your fault. We
will endeavour to rectify the issue as soon as possible and/or arrange
for the cost of the damaged item to be deducted from your bond.
If you do not notify us of any such damage before your departure you
may be liable for the full replacement cost of the item.
PROBLEMS or COMPLAINTS
In the case of a problem or complaint, Down South Holidays requests
that guests inform us immediately so that we have the chance to rectify
the situation as quickly and efficiently as possible before your
departure. Down South Holidays will not be responsible for any such
problem or complaint which has not been drawn to our attention at the
earliest opportunity, and/or if we have not been informed about it until
the end of the booking.
We accept no responsibility for any loss or damage caused by either
whole or partial loss of power, or malfunctioning appliances, and no
refunds will be given as a result of any appliance being either wholly or
partly unusable for any portion of the booking, for whatever reason.
TRAVEL INSURANCE
It is recommend all guests purchase travel insurance to cover their
booking. Down South Holidays and the property owner accepts no
responsibility for any injuries, illnesses, incidents or accidents that may
occur to guests or visitors whilst staying at the property or travelling to
and from the property.
ITEMS LEFT BEHIND
Down South Holidays must be notiXied immediately of any items left
behind by guests or visitors. We will happily return lost items by post
upon prepayment of postage and packaging, plus a handling fee.
PETS
Pets (defined as dogs) are not permitted at any Down South Holidays
property unless the guest has permission to bring a pet to a designated
Pet Friendly property. Any breach of this condition may result in
termination and eviction without refund and extra charges may be made
for cleaning and other expenses.
Where a property is designated as dog friendly, and Down South
Holidays has agreed to a dog being allowed to stay, dog owners will be
responsible for the following:
• Dog owners will be responsible for cleaning up after their pets,
both inside and outside the property.
• Bring all your own petting bedding and feeding bowls.
• Dogs must be house-trained and flea free.
• Dogs must be kept under control at all times and not be allowed to
roam or wander onto neighbouring properties and dogs must not
be left unattended at the property to bark or disturb the
neighbours in any way as a noise complaint may affect the return
of your bond and you may face eviction.
• Dogs are not allowed on the furniture, on beds or in any bedrooms
at any time. Damage to property or mess caused by pets may incur
extra cleaning fees. Any such fees will be removed from the
Security Deposit or charged to the guest’s credit card if the
Security Deposit amount is exceeded.
• Cats are not allowed at any Down South Holidays property
LINEN
Beds will be made up by Down South Holidays prior to arrival, and
stripped after departure. Guests must not strip bed linen on departure
This is the cleaning team’s job.
DEFINITIONS
You and Yours and Guest means the person responsible for the booking
and Us or We refers to Down South Holidays Pty Ltd.
Owner means the owner of the holiday Property. Visitor means a
person a guest permits to visit the property during the booking, who
does not stay overnight.
Property means the short-stay accommodation, including all its
internal and external fixtures, fittings and equipment.
Booking means the period for which the guest has paid to stay at the
property.
Deposit means any payment made to secure the booking.
Refundable Bond/Refundable Security Deposit means an amount
nominated by us to be held as security against any damages, breakages,
losses or excess cleaning charges arising from the use of the property by
guests or visitors.
Check-in Letter is the email guests receive after full payment. This
email explains the check-in information relating to their booking as well
as details the property address and arrival and departure dates.
Guest Guide is a set of written guidelines and instructions found at the
property.