Cosy Corner Spa Retreat

Cancellations:
Full refund if cancelled at least 30 days before check-in.
50% refund if cancelled between 7 and 30 days before check-in.
No refund if cancelled less than 7 days before check-in.
Full refund if cancelled within 48 hours of booking (for bookings made more
than 7 days before arrival).

Check-In & Check-Out:
Check-In: From 3:00 PM on the day of arrival.
Check-Out: By 10:00 AM on the day of departure.
Late Check-Out: Subject to availability and may incur a fee. Must be arranged in advance.
Keys: Provided via lockbox. Codes will be sent prior to arrival.

Guest Responsibilities:
Occupancy: Only the number of guests specified in the booking are permitted to stay overnight.
Conduct: Guests must behave responsibly and not cause a nuisance to neighbors.
Excessive noise, parties, or unauthorized functions are prohibited.
Quiet Hours: After 10:00 PM until 7:00 AM on weekdays, and after 10:00 PM until 9:00 AM on weekends and public holidays.
Cleanliness: Properties must be left in a clean and tidy condition. Extra cleaning charges may apply if left unsatisfactory.
Security: Guests are responsible for securing the property during their stay.
Damage: Any damage or loss must be reported immediately. Costs will be charged to the guest.
Smoking/Vaping: Strictly prohibited inside the property. Breaches may incur
additional cleaning fees.
Pets: Only permitted at pet-friendly properties with prior approval. A per night, per pet fee applies. Guests must clean up after pets.

Additional Services
Linen: Provided and included in the cleaning fee.
Mid-Stay Cleaning: Available on request. For stays longer than 2 weeks, a
complimentary mid-stay clean (including linen change and consumables top-up) is provided.

Full terms and conditions apply which will be sent with your check in details.