Kimberley Coast Cruises

Cancellation Policy:-

Cruises; Cancellations made more than 6 months prior to departure (as logged in operators booking system) may be made without penalty and a full refund will be given to the customer. Cancellations made within 6 months of departure will result in loss of 25% deposit. Cancellations made less than 30 days before travel but more than 14 days before travel will attract a 50% of total cost cancellation fee. Cancellations made less than 14 days before travel will attract a 100% of total cost cancellation fee. The operator has the right to retain all deposits received up to the amount of the cancellation fee and invoices will be issued for any further amounts outstanding.

Weather Cancellations; Cancellations made by the operator due to cyclonic or equivalent weather will entitle the customer to a full refund of the Fare Price. Please note that if the customer made the booking for travel through a booking agent all refunds of deposits and booking fees are to be obtained directly from the booking agent. Such booking agent may at their discretion retain booking fee less than or equal to 100% price.

Other Cancellations; Cancellations may be made at the Operators discretion due to mechanical breakdowns which may result in the vessel being unable to operate. If this occurs the customer will receive a full refund of Fare Price. Please note that if the customer made the booking for travel through a booking agent all refunds of deposits and booking fees are to be obtained directly from the booking agent. Such booking agent may at their discretion retain booking fee less than or equal to 100% of price.

Failure to Board; It is the passenger’s responsibility to ensure that they arrive on time for the departure of the vessel. Failure to do so will mean that the passenger forfeits the full fare price to the operator.